Question 1

What is Edenfree?

Accepted Answer

Edenfree is a bulk ordering service for natural wellness products. We bring 350+ quality products together — food, personal care, cleaning essentials and more — in one simple order, delivered to your door.

Question 2

How does Edenfree’s monthly order system work?

Accepted Answer

Browse our full range online, add what you need to your cart, and place your order before the weekly cutoff. Choose your delivery option. We do the rest.

Question 3

When do orders close each month?

Accepted Answer

We have weekly cutoff dates — the next one is always shown at the top of our website. Place your order before the deadline and we'll have it on its way within 7–10 days.

Question 4

When will I receive my order?

Accepted Answer

7–10 days after the cutoff date. You'll be notified as soon as your order is on its way.

Question 5

Why does delivery take 7–10 days?

Accepted Answer

Because we don't hold warehouse stock. After each weekly cutoff, we order your products fresh directly from our suppliers. It takes a little longer — but what arrives is fresher than anything sitting on a shelf, and lasts longer at home.

Question 6

How often can I order?

Accepted Answer

Orders open every week, so you're never waiting a full month to place your first order. That said, we recommend getting into a monthly rhythm — bigger bulk orders mean better savings, lower courier fees per rand spent, and less time thinking about shopping overall. Most of our community orders monthly and tops up when needed.

Question 7

What payment methods do you accept?

Accepted Answer

We offer secure payment options, including normal card payments and instant EFT payments, facilitated through Paystack. Choose the method that suits you best during checkout.

Question 8

Can I request a product not currently listed?

Accepted Answer

Yes! Let us know your suggestions, and we’ll do our best to source them.

Question 9

Do you ship throughout South Africa?

Accepted Answer

Yes! We ship nationwide. Delivery fees are calculated based on your location and order size.

Question 10

What Shipping Methods are available?

Accepted Answer

We currently integrate with Pargo & The Courier Guy to deliver your orders nationwide. You can also choose local pickup in Oudtshoorn for added convenience.

Question 11

What is your return policy?

Accepted Answer

If you’re not satisfied with a product, contact us within 7 days of receiving your order. We’ll work with you to resolve the issue.

Question 12

Do you have sales on your website?

Accepted Answer